Privacy Policy

The privacy and security of your information is very important to us. Whether you are booking one of our guest houses or are just a prospective client browsing our website and looking at our property/services. We want you to trust that the information that you have provided to us is being properly managed and protected.

This Privacy Policy is issued by Mas de Muntaner (“we”/ “us”) and covers information collected and used by us in the course of our business. Your information may be collected and used by us through your use of this website.  We have prepared this Privacy Policy to explain more about how we collect and manage your information.

Collecting your information

In your use of the website, you may provide us with various information that personally identifies you. For example, we collect information from you when you make a booking through our reservation system. Information collected during the course of the reservation and during your stay may include:

  • Your name, email address, address, phone number, nationality and payment card information; and
  • Information such as stay and room preferences made during the course of your reservation.

This information may be provided to us directly when you make a reservation through our reservation system, through our website or directly at the guest house. In some cases, we may receive this information from a third party, such as when you book through another online booking website.

Type of personal information

We collect information from you when you browse our website. In this instance, information such as your country information, internet protocol (“IP”) address, and other characteristics about your system or device may be automatically collected. This information may be collected for functional purposes as well as to improve your experience when using the service. This information may also be used for trend and statistical analysis.  Website usage may also provide us with other information including, without limitation, domain server, type of computer, and type of web browser and other relevant information about your online experience and use of the website.


When you visit the website of Mas de Muntaner, we may store some information on your computer. This information will be in the form of a “cookie” or similar file and can help us maintain and improve our website. A “cookie” is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card, recording such things as Internet addresses, passwords, and preferences. When you visit our website again, the cookie allows the website to recognize your browser. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase “cookies” from your computer hard drive, block all “cookies,” or receive a warning before a “cookie” is stored. Please refer to your browser instructions to learn more about these functions.

Use of personal information

We use the information collected from you primarily to fulfill your guest house reservation. Prior to your stay, this may include sending your information to Mas de Muntaner or sending you pre-stay communications.

Sharing your information

Your information will be used by us to fulfill your reservation. We may share your information with third party service providers to provide services in relation to our business as well as to help us improve our products and services. For example, we might use a third party or a third party product for the purposes of online payment and data analytics.

Aside from the purposes described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:

  • when we believe in good faith that the disclosure is required by law or to protect the safety of our guests, employees, the public or property;
  • when disclosure is required to comply with a judicial proceeding, court order, subpoena, warrant or legal process; or
  • in the event of a merger, asset sale, or other related transaction.

There may be other times when we collect and use personal information, for example if you sign up to receive our newsletters or participate in one of our other services. In these instances, we will collect information from you for running and administering the respective service that you have elected to participate in. The information collected may include personal details such as your name, address, and contact information, as well as certain demographic information. In each case, we will collect, use and secure your information in a manner consistent with the general principles set out in this Privacy Policy unless we tell you otherwise.

Securing your information

We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that appropriate security safeguards are in place to protect your information.

Managing your information

Through the provision of the services described above, we may communicate with you in relation to a reservation or to support any other services that we provide.

In the event any information that you provide to us is inaccurate and changes need to be made or you would like certain information deleted, your information can be updated by contacting us via e-mail.  Please note that in some instances it may not be possible to delete certain pieces of your information. In other instances, we may not have the ability to delete certain pieces of information that are stored on our systems or that have been provided to third parties in connection with the services discussed in this Privacy Policy.

Links to other websites

Our website may contain links to websites that are maintained and/or controlled by third parties. We make no representations or warranties with respect to such third-party websites. We encourage you to review the privacy policies of these third party websites as their privacy practices may differ from ours.

Changes to this Privacy Policy

In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements.