Reservation and cancellation policy

Reservations can be made directly via the booking system on our website. Other options are to book via e-mail, WhatsApp or phone.
Reservations are only guaranteed after a payment of the total accommodation costs. The payment needs to be completed within 7 calendar days after the date of reservation, , no later than 1 calendar day before the first day of stay.
Online reservations can be paid for with all major debit/credit cards, PayPal, Apple Pay, iDeal, Bancontact or a bank transfer. On site, reservations can be paid for via a bank transfer.

To cancel or modify a confirmed reservation, please notify us in writing (via email at correo@masdemuntaner.com, WhatsApp or SMS at +34684313012).
The date on which we receive your message to request a modification or cancellation of your reservation is used to calculate any refund or cancellation fees to be received or paid.
In case of a cancellation or modification of a reservation, the following refund policy is applicable:
- Up to 29 days before check-in: 100% refund of the paid amount;
- Between 28 days and 15 days before check-in: 50% refund of the paid amount;
- Within 14 days before check-in: 0% refund of the paid amount.
No refund (0%) will be paid in case of:
- Not showing up on the date of the reservation (‘no show’), or
- Cancellation or modification on or after the day of the check-in.
Guests are not entitled to any form of refund or compensation if they decide to leave before the booked check-out date (early departure).
If guests are unable to travel to Mas de Muntaner on the scheduled day of arrival due to unforeseen travel restrictions imposed by the government, guests will receive a 100% refund of the amount paid, after the presentation of documents of evidence. In all other cases there is no right to a refund. We advise our guests to take out a travel cancellation insurance.

Check-in time is between 14:00h and 20:00h.
Check-out time is before 12:00h.
During the check-in at Mas de Muntaner on the day of arrival, we require the payment of 100% of the total accommodation costs, if not already done so via an online booking.
All guests are asked to show a valid passport or other national ID during the check-in.
Early check-in (on the day of arrival) or late check-out (on the day of departure) cannot be guaranteed. They are subject to availability of the guest house on the relevant day of the check-in or the check-out. Options can be discussed with us on the day before arrival or departure.
Guest houses that aren’t occupied before 20:00h on the day of arrival and without any communication from the guests, will be held until 12:00h the next day. If guests still have not arrived by that time, it will be treated as a ‘no show’. The reservation will be cancelled and the guest house can be given to other people. Guests that do not show up, are not entitled to a refund.

All published or communicated rates always include Spanish VAT (IVA) and local tourist taxes.
On all reservations a local tourist tax per guest per night is applicable (€ 0,60 since April 2023 for persons aged 16 and older).
Rates may change at any time without prior notice and may vary for special events or seasons. This excludes confirmed reservations.
Rates are applicable per guest house per night.
Maximum occupancy per guest house:
- Guest house Picot: 2 persons
- Guest house Puput: 4 persons

You are not allowed to bring animals in our guest houses, due to the presence of other animals on the property.
A list of house rules is available upon arrival.

If you have any questions about our reservation and cancellation policy, please contact us via e-mail or phone.